Return & Refund Policy
Return & Refund Policy
At Orlaxon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Include proof of purchase or order number.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Custom-made or personalized products.
- Final sale or clearance items.
- Gift cards.
- Products showing signs of wear, damage, alteration, or misuse.
3. Exchanges
We offer exchanges for:
- Wrong size
- Defective items
- Incorrect item received
Exchange requests must be submitted within 30 days of delivery and are subject to product availability.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
Once verified, we will provide a replacement or full refund at no additional cost.
5. Return Shipping
United States
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
Europe
For customers in European countries, statutory consumer rights may apply depending on your location. Where required by applicable law, those rights will take precedence over this policy. Return shipping responsibility will be handled in accordance with applicable law or as communicated during the return process.
6. Refunds
Once your returned item has been received and inspected:
- You'll receive an email confirming approval or rejection.
- Approved refunds are issued to your original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- Processing time may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by law or the return is due to our error.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure.
8. European Consumer Rights
If you are purchasing from a country within the European Union or another jurisdiction that grants mandatory consumer rights, you may have additional legal protections that cannot be limited by this policy. Nothing in this policy affects those statutory rights.
9. How to Start a Return
To initiate a return, please contact our support team with:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Our team will provide return instructions after reviewing your request.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Website: Orlaxon.com
Email: orlaxonofficial@gmail.com