FAQ
Frequently Asked Questions
1. What payment methods does Orlaxon accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay (where available). Every transaction is protected with industry-standard SSL encryption for a secure checkout experience.
2. Can I modify my order after placing it?
Yes. If your order has not entered production or shipping, you can request changes to the size, color, or shipping address. Please contact our support team as soon as possible.
3. How do I know if my order was placed successfully?
Once your payment is confirmed, you will receive an order confirmation email containing your order number and purchase details. If you don't receive it, please check your spam or promotions folder before contacting us.
4. Do you ship internationally?
Yes. Orlaxon ships to customers across the United States, Europe, Canada, Australia, and many other countries. Shipping availability may vary for a small number of restricted destinations.
5. How long will my order take to arrive?
Most orders are processed within 1–3 business days.
Estimated delivery times:
- USA: 5–10 Business Days
- Europe: 6–12 Business Days
- Other Countries: 7–15 Business Days
Delivery times may vary due to customs clearance or peak seasons.
6. How can I track my order?
After your order is shipped, you'll receive an email with your tracking number. You can use this number to monitor your shipment until it reaches your doorstep.
7. Can I cancel my order?
Yes. Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may request a return according to our Return & Refund Policy.
8. Do you offer exchanges?
Yes. We offer exchanges for eligible items within 30 days of delivery for size or manufacturing issues. Products must be unused, unworn, and returned in their original condition.
9. How do I choose the right size?
Every product page includes a detailed Size Guide. If you're unsure, contact us with your height, weight, and chest measurement, and we'll help you choose the best fit.
10. Are your jackets made from genuine leather?
Yes. Our leather jackets are crafted from premium genuine leather and carefully selected materials to provide long-lasting durability, comfort, and timeless style.
11. Do you offer custom sizes?
At this time, most of our products are available in standard sizes. If you need a custom fit, please contact us before placing your order to check availability.
12. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery. Please include your order number and clear photos of the item and packaging so we can resolve the issue quickly.
13. How are refunds processed?
After your returned item is received and inspected, approved refunds are issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.
14. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, or import taxes imposed by the destination country. These charges are the responsibility of the customer.
15. Is shopping at Orlaxon safe?
Absolutely. Orlaxon uses secure SSL encryption and trusted payment gateways to protect your personal and payment information throughout the checkout process.
16. How do I apply a discount code?
You can enter your promo or discount code during checkout. The discount will be applied automatically before payment, provided the code is valid and meets the promotion terms.
17. How should I care for my leather jacket?
To keep your jacket in excellent condition:
- Store it in a cool, dry place.
- Avoid prolonged exposure to direct sunlight.
- Keep it away from excessive moisture.
- Use a leather conditioner occasionally.
- Have it professionally cleaned when needed.
18. How can I contact Orlaxon?
Our customer support team is here to help with orders, sizing, shipping, or returns.
Website: Orlaxon.com
Email: orlaxonofficial@gmail.com